A
Customer SupportEarlyFull-time
Virtual Chat Assistant
Apple
via Remote
Remote
Posted September 14, 2024

Job Summary

We are looking for a Live Chat Support specialist to assist customers via live chat in a fully remote role.

$30,000 - $40,000
Full Job Description

Job Overview:We are looking for a Live Chat Support specialist to assist customers via live chat. This is a remote position, so you can work from home.Key Responsibilities:• Respond to customer inquiries through live chat.• Provide quick and accurate answers to customer questions.• Assist customers with troubleshooting basic issues.• Document and track customer interactions.• Escalate complex issues to higher-level support if needed.RequirementsQualifications:• Good communication and typing skills.• Ability to multitask and handle multiple chat conversations.• Basic problem-solving skills.• Ability to work independently.• Previous experience in customer support is a plus, but not required.Benefits• Flexible working hours.• Work from anywhere.• Opportunity to gain experience in live chat support.

Key Responsibilities
  • Respond to customer inquiries through live chat.
  • Provide quick and accurate answers to customer questions.
  • Assist customers with troubleshooting basic issues.
  • Document and track customer interactions.
  • Escalate complex issues to higher-level support if needed.
Requirements

Required Skills

Good communication and typing skills.Ability to multitask.Basic problem-solving skills.Ability to work independently.

Education Requirements

  • Previous experience in customer support is a plus, but not required.

Must Have

  • Good communication and typing skills.
  • Ability to multitask.

Nice to Have

  • Previous experience in customer support.
Benefits & Perks
  • Flexible working hours.
  • Work from anywhere.
  • Opportunity to gain experience in live chat support.