Ascend Mental Health is looking for a dedicated and empathetic Chat Representative to join our growing team. In this role, you will be the first line of interaction for clients reaching out for support and guidance through our chat platform. The ideal candidate will possess excellent communication skills, a compassionate demeanor, and the ability to handle sensitive situations effectively. You will assist clients by answering questions, providing information about our services, scheduling appointments, and ensuring a welcoming environment for those seeking help. Your contribution will be crucial in enhancing the overall client experience and supporting our mission to promote mental health awareness and access to services.
Responsibilities
- Provide immediate assistance and information to clients via chat regarding mental health services.
- Respond to inquiries with professionalism and empathy, ensuring each client feels valued.
- Schedule appointments and manage client accounts effectively.
- Document interactions accurately and maintain records according to company policies.
- Coordinate with the clinical team to ensure efficient client onboarding.
- Stay updated on all services and programs offered by Ascend Mental Health.
- Engage in ongoing training and development to improve service delivery.
- High school diploma or equivalent; education in psychology, social work, or related fields is preferred.
- Prior experience in a customer service or supportive role, especially in mental health or healthcare settings, is advantageous.
- Exceptional written communication skills, with the ability to express compassion and clarity.
- Strong listening abilities to accurately understand and address client needs.
- Proficient in using chat software and technology related to customer support.
- Capacity to manage multiple chats and inquiries with a calm and composed attitude.
- Understanding of confidentiality protocols related to client information.