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Customer SupportMid-LevelFull-time
Customer Service Representative - FULLY REMOTE
Assisted Home Care
Atlanta, GA
Remote
Posted March 22, 2025

Job Summary

We are committed to exceeding our customer's expectations by providing quality customer support. We are looking for dedicated, energetic individuals with a passion for outstanding service.

$53,144 - $59,072
Full Job Description

We are committed to exceeding our customer's expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!


What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. We offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

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Responsibilities
  • Answer inbound calls as well as assist customers who have specific requests/inquiries.
  • Capturing information and entering data into a computer in a timely manner.
  • Operate our customer service database and read relevant call-handling instructions.
  • Relay messages and route calls to the appropriate resources.
  • Follow up on the calls of the client with clerical duties as well as liaising with other departments.
  • Dedicate your work time to providing personalized customer service at the highest level.


Skills/Knowledge:
  • Previous call center experience preferred.
  • Previous customer service experience.
  • Utilities customer service experience preferred.
  • Medical office setting customer service experience preferred.


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$25.55 - $28.40 an hour
Requirements:
• Education:
• High School Diploma or GED Equivalent.
• Ability to pass a criminal background check.
• Competencies:
• Reliable internet connection and attendance.
• Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette.
• Basic computer navigation skills.
• Quick and correct typing - ability to create grammatically correct responses without spelling errors.
• Positive attitude and a passion for learning.
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Key Responsibilities
  • Answer inbound calls and assist customers with requests.
  • Capture information and enter data into a computer.
  • Operate customer service database.
  • Relay messages and route calls to appropriate resources.
  • Follow up on client calls with clerical duties.
  • Provide personalized customer service at the highest level.
Requirements

Required Skills

Call center experienceCustomer service experienceUtilities experienceMedical office customer service experienceBasic computer navigationTyping skills

Education Requirements

  • High School Diploma or GED Equivalent

Must Have

  • Previous call center experience
  • Reliable internet connection
  • Pleasant mannerisms
  • Basic computer skills
  • Positive attitude

Nice to Have

  • Utilities customer service experience
  • Medical office experience
Benefits & Perks
  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities
  • Tuition Reimbursement