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Customer SupportMid-LevelFull-time
Chewy Remote Jobs Customer support (Work From Home )
Chewy
United States
Remote
Posted April 27, 2025

Job Summary

Chewy is a leading online retailer specializing in pet products with a commitment to exceptional service. They seek dedicated individuals for the Customer Support Specialist role.

$50,000 - $60,000
Full Job Description

Chewy is a leading online retailer specializing in pet products and supplies. With a passion for pets and a commitment to providing exceptional service, Chewy has become a trusted destination for pet owners across the United States.Location: Remote (Work From Home)About Chewy: At Chewy, we believe that pets are family. Our mission is to make pet parenting as convenient and rewarding as possible. We offer a vast selection of pet products, from food and toys to medications and accessories, all delivered straight to our customers' doors. With a customer-centric approach, we strive to create a world where every pet has a loving home, and every pet owner enjoys a seamless shopping experience.Job Description: Chewy is seeking dedicated and passionate individuals to join our team as Customer Support Specialists. As a remote Customer Support Specialist, you will play a crucial role in ensuring our customers receive the best possible service while shopping for their beloved pets.

Key Responsibilities
  • Assist customers with inquiries and issues
  • Provide information about products and services
  • Resolve customer complaints in a timely manner
  • Support order processing and shipment tracking
  • Maintain customer records and update account information
Requirements

Required Skills

Excellent communication skillsStrong problem-solving abilitiesExperience in customer serviceAbility to work independently

Education Requirements

  • High school diploma or equivalent
  • Bachelor's degree preferred

Must Have

  • Prior experience in customer support
  • Strong interpersonal skills

Nice to Have

  • Experience in e-commerce or retail
  • Familiarity with pet products
Benefits & Perks
  • Competitive salary
  • Health and dental insurance
  • Employee discounts on pet products
  • Paid time off
  • 401(k) plan with company match