Geauga Credit Union is seeking a motivated Customer Support representative to provide excellent service through a tele chat platform. This role offers the flexibility to work either in-office or remotely.
We are seeking a highly motivated and customer-oriented individual to join our team as an Office or Remote Tele chat Support. The ideal candidate will be responsible for providing excellent customer service through our tele chat platform to our members. This position can be based out of our office or remote, allowing for flexibility and convenience for our employees.
Key Responsibilities:
- Provide exceptional customer service through our tele chat platform, assisting members with any financial inquiries or transactions
- Educate and guide members on our products and services
- Troubleshoot and resolve any member issues or concerns in a timely and efficient manner
- Maintain accurate records of all member interactions
- Collaborate with other departments to ensure a seamless and efficient member experience
- Stay up-to-date on industry trends and updates to ensure the best possible service for our members
- Adhere to all security and compliance regulations to protect our members' information
- Participate in ongoing training and development to improve skills and stay informed on new products and services
Qualifications:
- High school diploma or equivalent required; college degree preferred
- Minimum of 1-2 years of customer service experience, preferably in a financial institution
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficient in Microsoft Office and other computer programs
- Ability to work independently and in a team environment
- Flexible with schedule and able to work weekends or extended hours if needed
We Offer:
- Competitive salary and benefits package
- Opportunities for growth and advancement within the company
- A positive and supportive work environment
- Training and development programs to enhance skills and knowledge
- The option to work in-office or remotely to fit your lifestyle
Join our team at Geauga Credit Union and make a difference in the lives of our members. Apply now!
Geauga Credit Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.