The House of Mercier is excited to provide an exceptional opportunity for individuals looking to kickstart their careers in customer service as Online Chat Support Agents. This fully remote position allows you to work from anywhere in the world without the need for prior experience. In this role, you will engage with customers through live chat, helping them with their inquiries and ensuring they receive top-notch support. We are seeking friendly, enthusiastic individuals who are eager to learn and grow. Join us in delivering outstanding service while enjoying the flexibility of remote work!
Responsibilities
- Communicate with customers via live chat, responding to their questions and issues promptly.
- Deliver accurate and helpful solutions to enhance customer satisfaction.
- Document customer interactions and feedback for future reference and service improvements.
- Collaborate with team members to maintain a high level of customer service.
- Identify opportunities to promote additional products or services where appropriate.
- Maintain professionalism and positivity in all customer interactions.
- No experience necessary; we will provide comprehensive training.
- Excellent written communication skills in English are required.
- Able to work independently and effectively manage time in a remote setting.
- Basic computer skills; familiarity with chat software is advantageous.
- A genuine customer-focused attitude and desire to help others.
- Willingness to learn and adapt to new tools and processes as necessary.
- Must have a reliable internet connection and a conducive remote workspace.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan