The House of Mercier is proud to offer a fantastic opportunity for aspiring professionals! We are seeking a Remote Technical Support Specialist to join our team. This entry-level position is perfect for individuals looking to start their career in the tech industry, with no prior experience required. As a Remote Technical Support Specialist, you will assist clients with their technical inquiries and issues while working from the comfort of your home. We provide comprehensive training to help you succeed in your role. If you have a passion for technology and a desire to help others, we welcome your application!
Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Assist clients in diagnosing and resolving various technical issues related to our products and services.
- Document customer interactions and solutions in our support management system.
- Educate customers on how to effectively use our products and services.
- Collaborate with more experienced team members to escalate and resolve complex issues.
- Participate in ongoing training and development to enhance your technical knowledge and skills.
- Ensure a high level of customer satisfaction with effective communication and support.
- No prior experience in technical support is needed; training will be provided.
- Basic understanding of computer systems and technology is a plus.
- Excellent communication skills in English, both written and spoken.
- Strong problem-solving skills and a willingness to learn.
- Ability to work independently and as part of a remote team.
- Reliable internet connection and a suitable home office setup.
- Positive attitude and commitment to providing exceptional customer service.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks