W
Customer SupportEarlyFull-time
Virtual Customer Service - Seasonal
Wayfair
via DailyRemote
Remote
Posted August 26, 2024

Job Summary

Join CONTINUUM HOME SOLUTIONS LLC as a Customer Chat Support whiz and elevate the hospitality game by providing excellent service via chat.

$30,000 - $45,000
Full Job Description

Hey there! Ready to join the vibrant team at CONTINUUM HOME SOLUTIONS LLC, where we're all about elevating the hospitality game? We're on the lookout for an enthusiastic Customer Chat Support whiz who's not only a pro at typing lightning-fast responses but also has a heart as warm as the welcome at a five-star hotel. This role is perfect for those who love connecting with people, solving puzzles (a.k.a. customer queries), and have a knack for spreading cheer, one chat message at a time. If you're ready to be the digital face of our brand and make every customer's experience unforgettable, we can't wait to chat with you!• Responding to customer inquiries via chat• Providing information about company services and products• Assisting customers with placing orders and reservations• Resolving customer complaints and issues in a timely manner• Maintaining a positive and professional attitude while interacting with customers• Excellent written and verbal communication skills• Previous customer service experience preferred• Ability to multitask and prioritize in a fast-paced environment• Familiarity with hospitality industry and customer needs• Proficiency in using chat support tools and software

Key Responsibilities
  • Responding to customer inquiries via chat
  • Providing information about company services and products
  • Assisting customers with placing orders and reservations
  • Resolving customer complaints and issues in a timely manner
  • Maintaining a positive and professional attitude
Requirements

Required Skills

Excellent written and verbal communication skillsPrevious customer service experience preferredAbility to multitask in a fast-paced environmentFamiliarity with hospitality industry

Must Have

  • Strong communication skills
  • Multitasking ability
  • Customer service experience

Nice to Have

  • Experience in hospitality